Refund policy

Return & Refund Policy

Last Updated: May 10, 2025

At Clonestarr, we’re all about making you feel like a certified star and that includes your shopping experience. If something’s not right, we’ve got your back.

All Sales Are Final — No Returns or Refunds

Due to the limited-edition and pre-order nature of our items, all sales are final. We do not offer returns, refunds, or exchanges unless an item arrives damaged or defective.

Damaged or Defective Items

If you receive something that’s damaged, defective, or not what you ordered  don’t worry. We’ll make it right.

To qualify for a replacement:

  • Email us at info@clonestarr.com within 7 days of delivery.

  • Include:

    • Your order number

    • Clear photos of the issue

    • A brief description of the problem

Once we verify the issue, we’ll send you a replacement or store credit (if item is out of stock). No returns needed.

Lost or Stolen Packages

Once your order ships, it’s in the hands of the carrier. If your package is marked as delivered but you didn’t receive it:

  • First, double-check your address and check with neighbors.

  • Then contact the shipping provider.

  • Still stuck? Reach out to us and we’ll see what we can do  but please note we are not responsible for lost or stolen packages once marked delivered.

Order Cancellations

All items are made-to-order or limited drops, so we do not allow cancellations after purchase. Please double-check your cart before checking out.

Got Questions?

We’re here to help.
📧 Email: info@clonestarr.com
📫 Mail: 525 Vine Street, Cincinnati, OH, 45201, US